Equitable refund and cancellation terms

Monthly AI tool licenses

Recurring software and AI chat agent subscriptions include a 14-day evaluation window from initial deployment. Full refund requests submitted within this initial timeframe are processed promptly without penalty.

Custom engineering deposits

Custom web architecture projects operate on milestone schedules. Initial deposits cover architectural scoping and are refundable prior to milestone sign-off. Once deliverables are approved, fees are non-refundable.

How to submit a formal review

Document your request

Submit via email

Review timeframe

Compile account identifiers, invoice records, and specific details regarding the service tier or subscription in question.

Send your documentation directly to contact@marketingutilities.store with clear subject references for billing support.

Our engineering support team audits claims within two business days and issues approved credits directly to the original payment method.

Need direct billing assistance?

Our support desk in Brooklyn is available Monday through Friday to address formal inquiries.